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Embassy Personnel Undergo Training on Frontline Services Delivery

On Saturday, 7 March 2015, the officers and staff of the Philippine Embassy in Singapore participated in a training aimed at further enhancing their skills in providing frontline services.

TRAININGThe training is part of the initiative of Philippine Ambassador to Singapore Antonio A. Morales to equip personnel with the necessary capacities and tools in dealing with clients to complement other efforts to further improve and the delivery of services at the Embassy.

The Philippine Embassy in Singapore is known for its online appointment systems for the application of passports and overseas employment certificates (OEC) and is equally famous for its huge volume of clients.

During the training, participants were taught the proper steps in handling customers in person, phone, email and even in social media. Participants also did some role-playing in realistic simulation exercises.

Mrs. Obelia Lacanilao-Cutionco served as the trainer. Ms. Cutiongco handles communication workshops, customer service seminars, and teacher training programs. Her being a trainer for almost 24 years now has given her the opportunity to share her expertise to a variety of clients in the Philippines, from schools, companies, the government sector as well as civic organizations.

She is a parent advocate for special needs children and founded Espesyal  Pinoy, a support group for parents, teachers, doctors, therapists and caregivers of special needs children in Singapore. She conducts awareness lectures and has spoken to large groups both in the Philippines and in Singapore.

Obelia is an active member of the Filipino Community and has become a regular emcee in Philippine Independence Day celebrations and other activities of the Philippine Embassy such as Kultura 101.