Tuesday, March 31, 2020

OEC Frequently Asked Questions (FAQs)


What is a Balik-Manggagawa (BM) Online Processing System?

BM Online Processing System is a web-based facility that enables the Balik-Manggagawa (BM) or vacationing OFW to apply online for Overseas Employment Certificate (OEC) and have the approved OEC printed by him/her anywhere, anytime. This aims to expedite the issuance of OEC to vacationing OFWs who will return to their respective foreign employers/principals. The opening page of the system contains an Instructional video that will guide the BM in using the facility.

Who may avail of the OEC Exemption of Balik Manggagawa (BM) per GBR No. 12, S 2016?

A Balik Manggagawa worker with employment visa / work permit, who has served or is serving his/her employment contract and is:

  1. Returning to the same employer;
  2. Returning to the same job site; and
  3. Has a record in the POEA Database.

 What is meant by “has a record in the POEA Database”?

OFWs who have been previously issued an OEC by the POEA from any of its offices/centers (POEA Main Office, Regional Offices, Extension Units, BM Mall Processing Centers, POLO offices abroad).

I am an OFW returning to the same employer and jobsite, how do I avail of the OEC Exemption?

BM worker returning to the same employer and jobsite, may avail of the OEC exemption by registering thru the BM Online Processing System direct link at www.bmonline.ph or thru the POEA website address at www.poea.gov.ph and click BM Online.

For already registered user, he/she needs only to log-in using his/her registered email and password. The web page of the BM Online System displays the Steps on “How to Use the Online System” that will guide the worker in using the facility and how to avail of the OEC exemption.

How would I know if I am already exempted from securing OEC?

BM worker shall log-in to his/her BM Online account prior to the scheduled date of return to employer. The system will determine if the worker is already exempted from securing an OEC.

What if I forgot my email address and password?

You may email the POEA System Administrator in the Philippines through the email address poeaict@gmail.com or bmpd@poea.gov.ph. Attach copies of your valid Passport and Identification Card (i.e. E-Pass, S-Pass or Work Permit). You may also call telephone numbers 02- 7210785 / 02-7219496 / 02-7277778 / 09173257397 (Note: Please state your concern, complete name (with middle name), birthday, and additional information that may help).

Can I still change the email address/log-in account I used when I signed up?

No. Your registered email address and password serves as your permanent log-in account. Thus, you cannot change the email address you used when you signed up.

I have been issued an OEC at the POLO and was also issued an E-Receipt in my last vacation at the POEA main office but have not registered with the BM Online, will I be exempted from OEC?

For workers who have record in the POEA database but not yet registered in the system need only to register as a new user. They will be guided by the system in the registration process. For registered users, they need to log-in using their registered email account and password. If returning to the same employer and jobsite, the system will validate if the worker is exempted from obtaining an OEC.

I am returning to the same employer and jobsite and have a previous OEC,  but the system still re-directs me to the Appointment page. What happened?

The system automatically redirects to Appointment Page Balik Manggagawa who may be in any of the following situation and therefore not exempted from securing an OEC and warrants personal processing at the POEA/POLO or any processing site:

  1. BM workers returning to different employer and/or jobsite
  2. Watchlisted worker and/or OFW with watchlisted employer
  3. OFWs returning to restricted or non-compliant country
  4. Workers without POEA records / No record found / Discrepancy in any record
  5. Undocumented workers (i.e., Tourist to OFW, Dependent to OFW, Student to OFW, etc.)
  6. Seabased workers who changed position to Landbased Worker

I recently got married, how do I change my surname in my BM Online account?

With record in Singapore: You can send your request for change of surname to oecpolosingapore@gmail.com and provide the date when your OEC appointment was processed and approved in Singapore (to check the date, login to your BM Online account go to “My Transaction” and click “Appointment” and look for the Branch “Singapore” with status Approved) together with copies of your new passport, marriage certificate and current/valid IC.

No record in Singapore: Please email POEA System Administrator through email address poeaict@gmail.com and provide all the requirements for change of surname.

I recently got hired by a new employer, how do I change the employer’s name in my account?

You have to login to your account in the BM Online www.bmonline.ph and set an appointment for OEC processing. When the system asks if you are returning to same employer, click “NO”. For appointment location you can choose POLO ASIA then SINGAPORE or any of the POEA OEC processing offices/centers nearest to your place in the Philippines.

Can I request for multiple OEC online?

No. The BM Online System will allow you one OEC at a time. You have to use your valid OEC first before you can acquire another OEC or exemption.

For how many times can I use the OEC issued online? Does it have a validity period?

Online OEC like the existing OECs/e-receipts can only be used once. While its validity period is 60 days (from the date the OEC was processed or from the date exemption was acquired), it can only be used for single exit.


How do I sign up for BM Online Processing System?


REGISTER in the system using personal email account and accept the Terms of Service then click the Sign Me Up Button.

Once you sign up, you will receive a confirmation email from POEA. Open your email account to click the confirmation link, you will receive an advisory that your account has been confirmed. Once registered, log-in as Already Registered. Enter the last issued OEC number. If no record found, navigate to the “CLICK HERE” button and complete the required details of your profile. Then CLICK “Acquire OEC or Exemption” and set an Online Appointment.

If record is found, update Personal Data, Contract Particulars and Beneficiaries, as needed. CLICK “Acquire OEC or Exemption” for online assessment. Enter “Flight Date” (month/date/year) and confirm if returning to the same employer and jobsite.

What is the minimum password strength and how can I make my password strong?

When you create a new password, make sure that the password you created should be easy for you to remember but hard for someone else to figure out. It should not be less than 4 characters. Try to use a complex combination of numbers, letters and punctuation marks. If the password you entered isn’t strong enough, try mixing together uppercase and lowercase letters or making the password longer.

Why did I receive a confirmation email from POEA?

If you didn’t sign up for a BM Online account and received a confirmation email in error, you can deactivate the account in question by contacting our System Administrator through the email address poeaict@gmail.com or landline number 02-7219496/02-7277778.

Can I still use my BM Online account if I don’t confirm my email address?

No. A message will prompt that your account is inactive. You should immediately activate your account by clicking the confirmation link in your email when you signed up as New User in the BM Online.

What happens if I do not know my OEC number?

The System will redirect you to an APPOINTMENT page where you need to personally appear to any of the POEA OEC processing offices/centers (POEA Main Office, Regional Offices, Extension Units, BM Mall Processing Centers, POLO offices abroad) for processing of your OEC.

How do I apply for OEC Exemption?

For USERS with BM Record: LOG-IN, UPDATE and SAVE Profile Page (Personal Data, Contract Particulars, and Beneficiaries) then CLICK “Acquire OEC or Exemption” for online assessment. Enter “Flight Date” (month/date/year) and confirm if returning to the same employer and jobsite. If returning to same employer and jobsite the system will display a CONFIRMATION MESSSAGE indicating that worker is exempted from securing the OEC and payment of processing fee.

What is the content of the Confirmation Message?

The confirmation message would indicate that the worker has an existing record of the same employer and jobsite in the POEA database hence, would entitle him/her to exemption from securing OEC. It also includes reminders and information what to do on worker’s departure.

What will happen if I do not receive a pop-up confirmation message in the system?

The BM Online System will automatically redirect you to the appointment page once you do not receive the confirmation message. It would mean that the system has not found a match in your data that you are returning to the same employer and jobsite. Thus, you need to set an appointment for OEC issuance at any preferred POEA Office/Center (POEA Main Office, Regional Offices, Extension Units, BM Mall Processing Centers, POLO offices abroad) at your own date and time.

What is the BM Exemption Number issued by the BM Online System?

The BM Exemption number is your transaction number generated by the system and transmitted by the system through the link with the Immigration Officer showing that you are exempted from securing OEC.

How do I update some of the information on my Personal and Employment Details/Contract Particulars?

You may log-in using your registered email and password thru the direct link: www.bmonline.ph

The System will show the PROFILE PAGE. You may edit and save some editable fields such as:

  1. Personal Data – Passport Number; Civil Status; Birth Place; Gender; Home Address in the Philippines; SSS, Pag-ibig RTN/MID; Telephone/Mobile Number; Mother; Name of Spouse;
  2. Contract Particulars – Address of Employer; Telephone Number/Fax of Employer; Contract Duration; Position; Salary/Currency; Last Deployment Date to the Worksite; and Last Arrival Date to the Philippines.
  3. Beneficiaries – Name of Beneficiary; Relation to OFW; Gender of Beneficiary; Date of Birth of Beneficiary.

What are the fields in my Profile that I cannot edit?

Fields in your OFW Profile that you cannot edit are:

  1. Personal Data – Name (First, Middle, Surname); Birthdate; and registered BM Online e-mail address
  2. Contract Particulars – Employer’s Name; Jobsite (Country)

What will I do if I need to change the non-editable fields?

If there is a need to change the non-editable fields you need to set an appointment (date and time) at your preferred POEA office/center (POEA Main Office, Regional Offices, Extension Units, BM Mall Processing Centers, POLO offices abroad).

I already updated my profile but I cannot proceed to the next step?

You cannot proceed to next step if you do not complete filling up all required fields (Nos. 1, 2 & 3) and CLICK “SAVE.”  You also need to upload your photo (not more than 1MB) in your profile.

Does the system require an updated picture?

Yes. Your picture appears in the System and used by the Bureau of Immigration for identification purposes and final departure formalities. Thus, you need to update your photo which must not exceed one (1) MB. Your recent photo must be a clear picture showing your full face similar to passport picture.

I already got my confirmation from the system that I am exempted from an OEC, do I need to go to POEA office?

No. You may proceed directly to the airport for your final departure formalities.

What will I present at the airport on the day of my departure since I don’t have the printed copy of my OEC?

You may proceed directly to the Airline counter at the airport for check in. After check in, proceed to the Immigration counter and present your:

  1. Passport valid at least 6 months from date of departure;
  2. Valid Work Visa/Work Permit indicating employer and jobsite (Note: For domestic workers, valid POLO Verified Employment Contract must be presented) ;
  3. Using your mobile phone, you can login to your BM Online account and go to MY TRANSACTION and show the valid OEC Exemption Reference Number or approved OEC.

How about if my visa do not indicate my employer, what will I present at the Immigration Officer?

For workers hired by companies, they may present any of the following proof of employment stating the name of employer:

  1. Valid employment contract;
  2. Current Employment Certificate;
  3. Valid Employment ID;
  4. Recent Pay Slip.

For domestic workers, valid POLO Verified Employment Contract must be presented.

How can I avail of the Travel Tax and Terminal Fee exemption since I am now exempted from securing an OEC?

The BM worker may present to the airline counter for Travel Tax Exemption and to MIAA counter for Terminal Fee Exemption, any of the following as proof of overseas employment:

  1. Valid Work Visa/Work Permit;
  2. Valid Employment Contract;
  3. Current Employment Certificate;
  4. Valid Company ID;
  5. Recent Pay Slip.

For Travel Tax Exemption, the worker shall present the original and photocopy of the documents as proof of entitlement to the Airline Counter.

For Terminal Fee Exemption, the worker shall present to the MIAA/Airport counter the photocopy of the documents including Airline O.R. or invoice with code “LI International”

I am returning to the same employer and jobsite and a previous user of the BM Online System but I forgot to log-in to my BM Online account and I am already at the airport, what will I do?

You may log-in to your account in the BM Online system anytime, anywhere being a web-based program as long as there is internet connection and provide the information required by the system until confirmed of your exemption from securing OEC. Proceed directly to Airline counter and Immigration counter for final departure formalities.

What will happen if I did not log-in and I am already in front of the Immigration Officer for departure?

The Immigration Officer will refer the worker to the Labor Assistance Center (LAC) for assistance. The LAC officer will encode the data of the worker to facilitate exit such as: Name, Birthday, Position, Employer and Jobsite and advice the worker to return to the Immigration Officer for final departure. The worker is however reminded to register in the BM Online System for his next vacation.

Do I need to log-in at the BM Online System every time I have vacation in the Philippines?

Yes, it is the BM Online System that determines if the worker is exempted from securing OEC based on the POEA database. Also, the system transmits to the Bureau of Immigration the data of the worker that he/she is exempted to clear the worker of his/her departure formalities. Hence, worker must register/log-in to the system prior to every return to his/her jobsite overseas.

Should I still go to POEA Labor Assistance Center (LAC) for re-validation of my OEC?

No. BM workers exempted from OEC should not pass through LAC since their data are electronically transmitted to the Bureau of Immigration (BI) which will serve as reference of the Immigration in validating the exemption of the BM worker at the time of his/her departure.