Wednesday, April 23, 2014

About us


The chancery is located at 20 Nassim Road, Singapore 258395. Within the compound are the following major sections that regularly deal with the public:

Consular Section, staffed mainly by personnel of the Department of Foreign Affairs (DFA), and supervised by the Consul General.
Philippine Overseas Labor Office (POLO), or the Labor Section, which issues labor-related documents such as OECs. POLO is staffed mainly by officials and personnel from the Department of Labor and Employment (DOLE), along with OWWA and Pagibig. POLO is supervised by the Labor Attache from DOLE.

Office Hours: Starting on 18 March 2013, the Embassy is open from Monday to Friday, as prescribed by DFA rules and regulations. The Embassy is closed on weekends (Saturday and Sunday), and on Philippine and Singapore-declared holidays. The Embassy is open to the public 9am to 5pm.

Appointment systems have been instituted for passport renewal (including lost and mutilated passports and infant encoding), OEC applications, and NBI card fingerprinting; other services require no appointment. Operating hours for Embassy services are found in the table below.

For services that require no appointments, such as invitation letters and consularization of documents, and for release of documents, the windows are open during lunchbreaks (12noon to 1pm).

Contact Information:

Trunkline
+65.6737.3977 Notice: Incoming phone calls are queued up.
If you wish to speak directly to our Labor Section, to discuss matters such as OEC, contracts, or employment concerns, please use the direct line number of our Philippine Overseas Labor Office (POLO): +65.6733.2991
On weekends and public holidays, Filipinos in distress who need urgent assistance may call the duty officer at telephone number +65.9072.2797. The mobile number of OWWA for emergency calls during weekends is +65.9643.8160.
In view of the hundreds of calls received in a day, if the phone is not being picked up, it means that the telephone operator is engaged in answering the query of someone from the public, Filipino or otherwise. Before you call, check first the information available on our website, and then email the query to the appropriate section, as listed below.
 Fax +65.6733.9544
Section Email Address Phone Number
Philippine Overseas Labor Office or POLO (Labor Section) For labor-related queries, which includes OEC, OWWA, and other concerns related to domestic workers (such as their home leaves and the necessary paperwork) and employment in general:
polosingapore2@yahoo.com.sg
Direct Line
+65.6733.2991, or trunkline and Ext 106,107,
134,135; Fax No.
+65.6732.5789
    For SSS queries: sssatsingapore@yahoo.com +65.9126.0060
    For Pagibig queries: popsingapore@pagibigfund.gov.ph +65.6737.0307
Consular Section

For passport-related queries, kindly read first the FAQ page here. It contains the contact email address, including the procedure if your passport arrival is delayed, and other links. Trunkline
For consular queries that are not passport-related, such as the following: visas, NSO-related matters (such as pouch/dispatch numbers of reports of marriage or reports of birth), invitation letters, NBI card fingerprinting, marriage, minors traveling to or from Singapore, please email the following: consular.sgpe@gmail.com Trunkline
For infants born in Singapore, and queries about their report of birth, please read the webpage here for the contact information. Trunkline
Cultural Section For cultural and community activities, and invitations to the Embassy to attend functions and gatherings: cultural.sgpe@philembassysg.org Ext 119
ATN Section For assistance to nationals (ATN) and its coverage of assistance (including police cases), kindly read first the webpage here. Ext 102. ATN hotline: +65.6834.2938
Philippine Trade & Investment Centre For trade, investment, and business-related queries: singapore@philippinetrade.org Tel: +65.6887.3186
Defense and Armed Forces Attaché’s Office
To contact the Defense Attaché: dafaosing@yahoo.com Tel: +65.6235.2825
Ambassador’s Office Ext 124
Consul General’s Office Ext 121
Economic & Political Section Ext 122
Kindly check the information available on our website before sending a message, in order to fine-tune your query. We discourage the sending of a message to multiple email addresses listed above.
If you have comments about our services, such as how to improve it, kindly email us at: consular.sgpe@gmail.com

 

Attire and Decorum

Visitors are advised to come appropriately attired to the Embassy. We strongly discourage applicants from coming to the Embassy dressed in sandos or slippers. Shorts are discouraged, and short shorts are not allowed.
Those in the following attire will be refused entry outright: exposed underwears; shirts/blouses that intentionally show the navel; pants/shorts with very low waistlines that reveal portions of private parts; and transparent shirts and pants that show undergarments.

 

Schedules (Monday to Friday)

 Embassy Services  Schedule
 Passport Application (by online appointment only) [Window 8]   9:00 am – 12:00 pm and 1:00 pm – 5:00 pm only
 Processing of Visa and other Consular Documents (Notarials, Authentication) [Windows 9&10]   9:00 am – 4:30 pm only
 Processing of NBI card fingerprinting (by appointment only)   4:00 pm – 5:00 pm only
 Collection of Passport and Release of other Consular Documents (Notarials, Authentication, Visa) [Window 11 and 12]   9:00 am – 5:00 pm only
 OEC (by online appointment only), OWWA Membership Application,Contract Verification & Authentication (Individuals and Agency)   9:00 am – 12:30 pm and 1:30 pm – 3:00 pm only

 

 

Use the pulldown menus for information on consular and labor section documents. You can also download forms.